Mobility for everyone – accessible and comfortable. This is very important to us and we are constantly taking it further.
Most buses and trams are fully accessible. With low-floor vehicles, you get on and off at ground level, i.e., without having to climb steps. In addition, more and more stops are being rebuilt so that they are at the same height as the vehicle floor. Vehicles have fold-out ramps to compensate for differences in height. Please speak to our drivers if required.
During the journey, the next stop is indicated by a visible display and an audible announcement. The stop-request buttons are highlighted in colour against support bars, so that they are easy to see.
Travel on local trains is getting more and more attractive for passengers with limited mobility. In addition to designated multi-purpose areas in trains, accessible toilets and level or ramp-accessible boarding and alighting facilities on the platform, on-the-spot personal support is also possible.
Your contact for assistance with boarding, connections or alighting:
Deutsche Bahn Mobility Service Centre
(a service for journeys with abellio, DB Regio, enno, erixx, and Westfalenbahn)
+49 (0)30 6521 2888
msz@deutschebahn.com
The centre will also answers questions about suitable trains, accessibility at stations and minimum connection times.
You can get more information from the rail companies:
Dynamic passenger information systems are currently being installed at around 500 stops. A read-out function on the mast of the indicator allows passengers with impaired vision to receive the information audibly. In addition, many stops and stations have a tactile guidance system that safely guides passengers with reduced vision to bus and rail services.
Strollers, wheelchairs and small animals (dogs, cats, etc.) are carried free of charge. For safety reasons, wheelchairs and e-scooters must meet certain conditions for you to be able to take them with you.
Please see our Conditions of Carriage for full details of taking e-scooters with you.
Note:
People with severe disabilities travel free of charge on all VRB buses and trams, as well as standard class regional trains. A disabled person’s orange-printed pass and supplementary sheet with valid token are required for travel. Carers may also travel free of charge if the addition “The need for constant accompaniment is confirmed” is noted in the pass, or if the mark “B” is not deleted.
The “VRB Fahrinfo & Tickets” app provides timetable information in real time and also has a ticket shop. You can adapt the travel information to your needs via your individual settings. For example, you can limit the choice of possible means of transport to low-floor vehicles or vehicles with bicycle transport. The speed and maximum length of walking routes can also be adjusted.