We appreciate your visiting our site. The protection and security of your personal information when using our website is very important to us. We would therefore like to inform you at this point which of your personal data we collect when you visit our website and for what purposes these are used.
This privacy policy applies to the website of the Verkehrsverbund Region Braunschweig GmbH, which is available at the domain www.vrb-online.de and the various subdomains (auskunft.vrb-online.de).
for the processing of personal data within the meaning of the EU General Data Protection Regulation (GDPR)
Verkehrsverbund Region Braunschweig GmbH
Managing Directors:
Ralf Sygusch and Jörg Reincke
Address:
Frankfurter Strasse 2
38122 Braunschweig
+49 (0)531 2426299
info@vrb-online.de
The data controller is the individual or legal entity that, alone or together with others, decides on the purposes and means for the processing of personal data (such as names, email addresses and similar information).
secom IT GmbH
Nienburger Strasse 9a
27232 Sulingen
+49 (0)4271 9473 800
datenschutz@secom-it.de
This privacy policy meets the legal requirements for transparency in the processing of personal data. Personal data means all information relating to an identified or identifiable natural person. This includes, for example, information such as your name, age, address, telephone number, date of birth, email address, IP address or user behaviour when visiting a website. Information for which we cannot (or can only with a disproportionate effort) establish a connection to your person, such as by anonymisation, is not personal data. The processing of personal data (for example, collection, retrieval, use, storage or transmission) always requires a legal basis and a defined purpose.
Stored personal data will be deleted as soon as the purpose of the processing has been achieved and there are no legitimate reasons for further retention of the data. We will inform you about the specific storage periods or criteria for storage in the individual processing operations. Irrespective of this, we store your personal data in individual cases in order to assert, exercise or defend legal claims and in the event of statutory retention obligations.
We only pass your personal data that we process on our website to third parties if this is necessary for the fulfilment of the purposes and in individual cases is covered by the legal basis (such as consent or protection of legitimate interests). We also pass on personal data to third parties in individual cases if this serves to assert, exercise or defend legal claims. Possible recipients can then be, for example, law enforcement authorities, lawyers, auditors, courts, etc.
Insofar as we, for the operation of our website, use service providers who process personal data on our behalf within the scope of contract processing pursuant to Art. 28 GDPR, these may be recipients of your personal data. You can find further information on the use of contract processors and web services in the overview of the individual processing operations.
When using the general contact form, we forward inquiries about the “VRB season ticket” to the VRB shareholder BSVG – Braunschweiger Verkehrs-GmbH, Am Hauptgüterbahnhof 28, 38126 Braunschweig.
When you use the contact form to subscribe to the Deutschlandticket newsletter, we do not pass on your data to third parties.
When using the subscription portal (abo.vrb-online.de) and the form for changing your subscription to the Deutschlandticket (vrb-online.de/abo-wechsel), we only transfer personal data to third parties if this is necessary in the context of contract processing, if you have previously given your express consent, if we are obliged to do so by law or by a court or official order or if this is necessary to enforce our rights, in particular to enforce claims arising from a contractual relationship with you. We will transfer the data to the following categories of recipients if this is necessary for the fulfilment of the contract:
The name, address details, and term and type of subscription will be disclosed upon authorised request by a transport company belonging to the Braunschweig Region Transport Association (VRB). In the case of the Jobticket, the personnel number and company affiliation will also be communicated between the employer and the subscription centre.
Data is not transferred abroad.
When using the contact form for inclusion in the press distribution list, we forward registrations to the VRB shareholder Regionalverband Grossraum Braunschweig.
We are supported by external companies for our telephone and email hotlines:
Cookies are small text files that are sent by us to the browser of your device and are stored there during your visit to our website. As an alternative to the use of cookies, information can also be stored in the local storage of your browser. Some functions of our website cannot be offered without the use of cookies or local storage (technically necessary cookies). Other cookies, on the other hand, enable us to carry out various analyses, so that, for example, we are able to recognise the browser you are using when you visit our website again, and to transmit various information to us (non-essential cookies). With the help of cookies, we can, among other things, make our website more user-friendly and effective for you by, for example, tracking your use of our website and your preferred settings (such as country and language settings). Insofar as third parties process information via cookies, they collect the information directly from your browser. Cookies do not damage your device. The cannot run any programs or contain any viruses.
We provide information about the respective services for which we use cookies in the individual processing operations. You can find detailed information on the cookies used in the consent manager.
Under the conditions of the statutory provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG), you have the following rights as a data subject:
In the following, we inform you about the individual processing operations, the scope and purpose of the data processing, the legal basis, the obligation to provide your data and the respective storage period. There is no automated decision-making in individual cases, including profiling.
When you open and use our website, we collect the personal data that your browser automatically transmits to our server. The following information is temporarily stored in a “log file”:
When using the journey planner at https://auskunft.vrb-online.de, the GPS location is also processed, e.g. for connection information, provided the user has authorised this. The GPS location is only saved in the internal memory of the computer/device used, and only during the current session. If the website is reopened, the location is no longer available in the internal memory unless the user shares or uses it again in a new session. The GPS location is not passed on to third parties.
Our website is not hosted by us, but by a service provider who, for the purpose of providing the website, uses the aforementioned data on our behalf pursuant to Art. 28 GDPR.
Processing is performed to safeguard our overriding legitimate interest in displaying our website and ensuring security and stability on the basis of Art. 6(1f) GDPR. The collection of data and storage in log files is absolutely necessary for the operation of the website. A right to object to the processing does not exist due to the exception pursuant to Art. 21(1) GDPR. Insofar as the more extensive storage of log files is required by law, the processing is carried out on the basis of Art. 6(1c) GDPR. There is no legal or contractual obligation to provide the data, but it is not technically possible to access our website without providing the data.
The aforementioned data will be stored for the duration of the display of the website and for a maximum of 7 days beyond that for technical reasons.
On our website, we offer you the option to contact us via a form provided. The information collected via mandatory fields is required to process the request. In addition, you can voluntarily provide additional information that you consider necessary for processing the contact request.
When using the contact form, your personal details will only be passed on to the third parties mentioned above under the section “Who gets my data?”.
The processing of your data by using our contact form takes place for the purpose of communication and processing your request on the basis of your consent pursuant to Art. 6(1a) GDPR. If your request relates to an existing contractual relationship with us, the processing for the purpose of fulfilling the contract is carried out on the basis of Art. 6(1b) GDPR. There is no legal or contractual obligation to provide your data, but it is not possible to process your request without providing the information in the mandatory fields. If you do not wish to provide these data, please contact us by other means.
Insofar as you use the contact form on the basis of your consent, we store the collected data of each request for a period of three years, starting from the completion of your request or until the revocation of your consent.
If you use the contact form within the framework of a contractual relationship, we store the data collected for each request for a period of three years from the end of the contractual relationship.
Type and scope of processing
On our website, we offer you the opportunity to take out and change subscriptions using the online forms provided. We process the following categories of data:
Address details, contact details, bank details, creditworthiness information, contract data, customer interests, email addresses within the scope of the consent you have given. The information collected via mandatory fields is required to be able to process the order.
When using the subscription portal and the subscription change form, your personal data will only be passed on to the third parties mentioned above in the section "Who receives my data?".
Purpose and legal basis
We use your data to process the existing contractual relationship with you and for customer support. The processing of your data is necessary for the fulfilment of a contract with you in accordance with Art. 6 (1) (b) GDPR. We also use your data in accordance with Art. 6 (1) (a) GDPR for information about routes and timetable changes as well as product information and advertising only if you have given your express prior consent.
The provision of your contract-relevant data (mandatory fields) is required for the conclusion of the contract with you. If you do not provide the data, it will not be possible to conclude or fulfil the contract. The provision of all other data and consent to information about routes and timetable changes as well as product information and advertising is voluntary and does not affect the conclusion of the contract.
Automated decision-making does not take place.
Storage duration
After termination of the contract with you, we will check after three years whether we still need your data. If the data is no longer required and there are no legal obligations to retain it, the data will be deleted.
Type and scope of processing
If you register on our website to receive our Deutschlandticket newsletter, we collect your email address and store this information together with the date of registration and your IP address.
When using the contact form to register for this mailing list, your personal data will not be passed on.
Purpose and legal basis
We process your data for the purpose of the Deutschlandticket newsletter on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. By unsubscribing from the newsletter, you can withdraw your consent at any time with effect for the future in accordance with Art. 7 (3) GDPR. There is no legal or contractual obligation to provide your data, but it is not possible to send the Deutschlandticket newsletter without providing your data.
Storage duration
After successful confirmation, we will store your data until you withdraw your consent.
If you sign up on our website to receive our press distribution list, we will collect your email address and store this information together with the date of registration and your IP address.
When using the contact form to register for the press distribution list, your personal details will only be passed on to the third parties mentioned above under the section “Who gets my data?", who will also take care of sending the newsletter.
We process your data for the purpose of the press distribution list on the basis of your consent pursuant to Art. 6(1a) GDPR. By unsubscribing from the newsletter, you can revoke your consent at any time with effect for the future pursuant to Art. 7(3) GDPR. There is no legal or contractual obligation to provide your data, however, it is not possible to send the press distribution list without providing your data.
After successful confirmation, we will store your data until your consent is revoked.
We use AWS S3 to properly provide the content of our website. AWS S3 is a service of Amazon Web Services, Inc., which acts as a content delivery network (CDN) on our website.
A CDN contributes to the faster provision of content from our online offer, in particular files such as graphics or scripts, by using regionally or internationally distributed servers. When you access this content, you connect to servers of Amazon Web Services, Inc., whereby your IP address and, if applicable, browser data such as your user agent are transmitted. These data will only be processed for the above purposes and to maintain the security and functionality of AWS S3.
The use of the content delivery network occurs on the basis of our legitimate interests, i.e., interest in a secure and efficient provision as well as the optimisation of our online offer pursuant to Art. 6(1f) GDPR.
The specific storage period of the processed data cannot be influenced by us, but is determined by Amazon Web Services, Inc. Please refer to the AWS S3 Privacy Policy for more information: https://aws.amazon.com/privacy/.
We use Google CDN to properly provide the content of our website. Google CDN is a service of Google Ireland Limited, which acts as a content delivery network (CDN) on our website.
A CDN contributes to the faster provision of content from our online offer, in particular files such as graphics or scripts, by using regionally or internationally distributed servers. When you access this content, you connect to servers of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, whereby your IP address and, if applicable, browser data such as your user agent are transmitted. These data will only be processed for the above purposes and to maintain the security and functionality of Google CDN.
The use of the content delivery network occurs on the basis of our legitimate interests, i.e., interest in a secure and efficient provision as well as the optimisation of our online offer pursuant to Art. 6(1f) GDPR.
The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Please refer to the Google CDN Privacy Policy for more information: https://policies.google.com/privacy.
Note:
The data will also be transferred to Google’s servers in the USA and, if necessary, further processed by Google for its own purposes. It cannot be ruled out that state authorities in the USA may have access to these data. Since we have activated IP anonymisation on our website, your IP address will first be truncated by Google within the territory of the Member States of the European Union. Only in exceptional cases will the full IP address be transferred to a Google server in the USA before being truncated. Since there is no high level of data protection in the USA comparable with the EU, we have contractually agreed with Google on the application of the standard contractual clauses published by the EU Commission. This ensures the best possible protection for your personal data.
This privacy policy applies to the following social media sites:
Data processing by social networks
We maintain publicly accessible profiles in social networks. The individual social networks used by us can be found below.
Generally, social networks such as Facebook, Twitter etc. can comprehensively analyse your user behaviour when you visit their website or a website with integrated social media content (e.g. like buttons or advertising banners). Visiting our social media sites triggers numerous data protection-relevant processing operations. In detail:
If you are logged into your social media account and visit our social media site, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in or do not have an account with the respective social media portal. In this event, this data collection takes place, for example, via cookies that are stored on your end device or by recording your IP address.
With the help of the data collected in this way, the operators of the social media portals can create user profiles in which your preferences and interests are stored. This allows interest-based advertising to be displayed to you inside and outside the respective social media site. If you have an account with the respective social network, the interest-based advertising can be displayed on all devices on which you are logged in or were logged in.
Please also note that we cannot track all processing operations on the social media portals. Depending on the provider, further processing operations may therefore be carried out by the operators of the social media portals. For details, please refer to the terms of use and data protection provisions of the respective social media portals.
Legal basis
Our social media sites are designed to ensure the most comprehensive online presence possible. This is a legitimate interest within the meaning of Art. 6 (1) (f) GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which must be specified by the operators of the social networks (e.g. consent within the meaning of Art. 6 (1) (a) GDPR).
Data responsibility (controller) and assertion of rights
If you visit one of our social media sites (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered during this visit. You can assert your rights (information, rectification, erasure, restriction of processing, data portability and complaint) both against us and against the operator of the respective social media portal (e.g. Facebook).
Please note that despite our joint responsibility with the social media portal operators, we do not have full control over the data processing operations of the social media portals. Our options depend largely on the company policy of the respective provider.
Storage duration
The data collected directly by us via the social media site will be erased from our systems as soon as you ask us to do so, withdraw your consent to storage, or the purpose for data storage no longer applies. Stored cookies remain on your end device until you erase them. Mandatory statutory provisions - in particular retention periods - remain unaffected.
We have no influence on the storage period of your data, which is stored by the operators of the social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).
Your rights
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to object, the right to data portability and the right to lodge a complaint with the competent supervisory authority. Furthermore, you can request the correction, blocking, erasure and, under certain circumstances, the restriction of the processing of your personal data.
Social networks in detail
We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter referred to as Meta). According to Meta, the data collected is also transferred to the USA and other third countries.
You can customise your advertising settings yourself in your user account. Click on the following link and log in: https://www.facebook.com/settings?tab=ads.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
Details can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/.
We have a profile on Instagram. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381
Details on how they handle your personal data can be found in Instagram's privacy policy: https://help.instagram.com/519522125107875.
We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.
If you wish to disable LinkedIn advertising cookies, please use the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.
Details on how they handle your personal data can be found in LinkedIn's privacy policy: https://www.linkedin.com/legal/privacy-policy.